The Customer Service of this organization is remarkable. Each and every interaction I've had on the phone for any need (has been met with finding a polite, professional, and personable individual that clearly is looking to make sure the customer is satisfied and put first. I know from experience that this isn't the case just when they are looking to make a sale. I personally have also reached out recently regarding an online purchase where it is most likely that we (my wife and I) ordered the wrong glove accidentally and realized this the day before it arrived. I called the company and they didn't care whether or not it was our fault or their fault that the incorrect glove was being shipped. They were clearly only concerned with making the situation right for us. They not only immediately sent out a return label for the incorrect glove to be returned once we got it, but far more importantly sent out the correct glove that same aftrn that we spoke, and offered to overnight air the correct glove to me (at their expense) so we would not have to wait. They covered this expedited service and had no interest in who may have been at fault for the wrong glove being originally shipped. I cannot speak highly enough about the quality of not only the staff, but also the service they provide and the way they run their business. I would highly recommend Justballgloves.com to anyone considering this type of purchase. You will not be disappointed.
Best guarantee and customer service in the industry. This is the first time I've been so satisfied with a business I feel the need to write something like this. I've referred friends to Justballgloves and will continue to as long as they look out for their customers.
IAmTheLionBig Bear, CA
Great product and great customer service! The staff is very helpful and knowledgeable and a pleasure to do business with! I will be recommending them to all my friends. My son's glove came in a day earlier than originally projected. The website is wonderful in keeping you posted on the delivery status.
Customer Service at this company is top notch. They truly are interested in having a satisfied customer. They are my go to source for gloves and bats.
JeffroJuno Beach, FL
I was looking for a softball glove to play first base with. I was able to find a great deal on a used Miken K0130-FB. When the glove arrived at my house, it was for a left handed thrower...No worries. Mistakes happen. I called customer service to explain the mix up. Spoke to a representative (Marcus? I'm terrible with names) and explained the situation. He reviewed the order, apologized, and said that was their fault for mislabeling the glove as a right hand thrower. He instructed me to put the glove in the box it was shipped in, set it on the front porch, and he was sending me a NEW glove at no cost to me. It arrived the very next day.
It's not everyday you encounter customer service as amazing as justballgloves.com. I will definitely be using them for all of my future ball glove needs.
Bought my son a glove and forgot to change the shipping address to have it shipped to his apartment. Called customer service and had the shipping address changed without a problem. He had his glove in 2 days. Fast shipping and excellent customer service. I highly recommend justballgloves.com.
Bought a new Wilson A1K. Great price at 99.99. Throw in free shipping, how can anyone not shop here? Ordered on Saturday late morning and received my glove on Monday afternoon. I will recommend to anyone looking for a new glove. Thanks!!
I ordered a catchers mitt from justballgloves.com. Got it in three days. We oiled it, did all we could to get it to fit my daughter right. I called, sent it back, ordered another one on Monday and got it Tuesday. They are very helpful, nice, and want to do business with you. I will definitely be buying the rest of my girls gloves from them.
When justballgloves.com learned that I'd already paid it a price for my new glove higher than I was quoted by another online retailer, without so much as my asking it do so, justballgloves.com matched that other dealer's price by refunding me the price differential. By having provided me free shipping (including free shipping from me back to it if I elect to return my glove in accordance with its 100 day guarantee) and by refunding me that price differential (by matching that other online dealer's price even after I'd purchased my glove from justballgloves.com), while continuing to extend me the justballgloves.com 100 day guarantee, justballgloves.com has proven to me it simply cannot be beaten as a seller (online or otherwise) of baseball gloves. It has earned my business, and it will continue to receive it. Thank you, justballgloves.com, for taking all the worry out of online baseball glove purchasing. Now, if I could only do my other shopping so worry free...
Ordered a Wilson A2000 the Wednesday evening before Thanksgiving. No more than an hour or so later, I'd received both an email confirming the transaction and an email providing me information to track the package between its points of departure and destination. No mess, no hassle, no worry. Justballgloves.com was "Justprofessional.com" in its handling of my transaction. I was very impressed. Should I choose to return this glove within the 100 day guarantee period, between this experience and its "Google Trusted Store" status, I have little doubt that Justballgloves.com will honor its guarantee. That is a valuable "insurance policy." Over Black Friday and Cyber Monday, I could have purchased this glove elsewhere for less (I know; I checked), and I would have liked the savings as much as anyone, but even so, with the professionalism I've thus far encountered, I have to commend Justballgloves.com for its flawless and professional performance to date. Besides, it seems to me that Justballgloves.com is the most informative (and perhaps reliable) ball glove website on the entire web. I commend it and its folks behind the scene in all these regards.