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Returns

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Don't worry. Enter the email address used for past orders and a list will be emailed to that address.

RETURN INSTRUCTIONS

  1. Fill out the online returns form. A UPS label will be sent to you via email. 
  2. Print off UPS label.
  3. Make sure all shipping labels, barcodes, and stickers are covered or removed.
  4. Place your glove in a box and drop it off at the nearest UPS store or any affiliate that ships via UPS.

UPS affiliates include your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, or Staples®) or Authorized Shipping Outlet near you. To find the closest UPS location visit www.ups.com/content/us/en/index.jsx and select Drop Off. 

JustBallGloves.com offers free shipping both ways, so you don't pay shipping on returned items. Our Love Your Glove program allows you to enjoy your glove for 100 days and still return it for a full refund if you don't like it. Learn more.

100 Day Guarantee

At JustBallGloves.com we strive to make the shopping experience for you as worry-free and enjoyable as possible. We understand that choosing a new glove can be overwhelming because of our huge selection and the inability to try different gloves on before you make a purchase. Because of this, we offer a worry-free, 100-day return policy on all of our gloves. At JustBallGloves.com we allow you to purchase a glove and return it for an exchange or full refund within 100 days of purchase for any reason. You can return the glove if it is too big, too small or if you're just not satisfied with it. You can even oil and break in the glove and still return it if it does not fit to your liking.

Warranties

Nearly all products on JustBallGloves.com are covered by the manufacturer's warranty. Warranties vary, but most gloves will have a warranty for one year from the date of purchase. Any defective glove must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at support@JustBallGloves.com or call us at 1-866-321-GLOVE (4568). If needed, we can mail or fax a receipt to you as well.

Manufacturer phone numbers and web addresses

Return Policy

Your complete satisfaction is our goal. There is no time frame that unused items in their original condition may be returned for exchange or refund. When returning a product for exchange or refund, please include a copy of your full invoice or any other proof of purchase which includes your name as it appears on your order, and your order number, as this is how we are able to look up your order information. You can drop the invoice in the box or use a rubber band to attach it to your product. If you lost your invoice, you can email us at support@JustBallGloves.com or follow our order lookup link to obtain a new invoice. To return a product, simply follow the instructions below.

Free Shipping Both Ways

You can print a free return label by clicking here. You only need one label per box shipped. All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you.

Need Help?

Need assistance looking up your order? Contact us via phone at 1-866-321-4568, email us at support@justballgloves.com, or Live Chat

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