Tyler was absolutely amazing! This individual should be recognized and rewarded for the 10-star customer support. I run a business and wish I had 25 Tylers in my organization.
John LettieriIslip Terrace, NY
Great selection and decision support. Fast shipping and accessible customer service. The Zappos of the baseball world.
ChadFort Worth, TX
By far the best retailer on the market and with the Buyer Assurance program and customer service. I will never purchase bats or gloves anywhere else.
If I could give a better score than 10 of 10 I would. We purchased a glove for my granddaughter to be delivered to a city/state different than ours. Within minutes of placing the order, just ball gloves called to confirm our purchase since it was several hundred miles away from the billing address. Keep in mind that the order was placed in the evening and the order was received the very next day. I highly recommend this company. Top notch service and top notch products.
The Customer Service of this organization is remarkable. Each and every interaction I've had on the phone for any need (has been met with finding a polite, professional, and personable individual that clearly is looking to make sure the customer is satisfied and put first. I know from experience that this isn't the case just when they are looking to make a sale. I personally have also reached out recently regarding an online purchase where it is most likely that we (my wife and I) ordered the wrong glove accidentally and realized this the day before it arrived. I called the company and they didn't care whether or not it was our fault or their fault that the incorrect glove was being shipped. They were clearly only concerned with making the situation right for us. They not only immediately sent out a return label for the incorrect glove to be returned once we got it, but far more importantly sent out the correct glove that same aftrn that we spoke, and offered to overnight air the correct glove to me (at their expense) so we would not have to wait. They covered this expedited service and had no interest in who may have been at fault for the wrong glove being originally shipped. I cannot speak highly enough about the quality of not only the staff, but also the service they provide and the way they run their business. I would highly recommend Justballgloves.com to anyone considering this type of purchase. You will not be disappointed.
Best guarantee and customer service in the industry. This is the first time I've been so satisfied with a business I feel the need to write something like this. I've referred friends to Justballgloves and will continue to as long as they look out for their customers.
IAmTheLionBig Bear, CA
Great product and great customer service! The staff is very helpful and knowledgeable and a pleasure to do business with! I will be recommending them to all my friends. My son's glove came in a day earlier than originally projected. The website is wonderful in keeping you posted on the delivery status.
Customer Service at this company is top notch. They truly are interested in having a satisfied customer. They are my go to source for gloves and bats.
JeffroJuno Beach, FL
I was looking for a softball glove to play first base with. I was able to find a great deal on a used Miken K0130-FB. When the glove arrived at my house, it was for a left handed thrower...No worries. Mistakes happen. I called customer service to explain the mix up. Spoke to a representative (Marcus? I'm terrible with names) and explained the situation. He reviewed the order, apologized, and said that was their fault for mislabeling the glove as a right hand thrower. He instructed me to put the glove in the box it was shipped in, set it on the front porch, and he was sending me a NEW glove at no cost to me. It arrived the very next day.
It's not everyday you encounter customer service as amazing as justballgloves.com. I will definitely be using them for all of my future ball glove needs.
Bought my son a glove and forgot to change the shipping address to have it shipped to his apartment. Called customer service and had the shipping address changed without a problem. He had his glove in 2 days. Fast shipping and excellent customer service. I highly recommend justballgloves.com.