Nearly all products on JustBallGloves.com are covered by the manufacturer's warranty. Warranties vary, but most gloves will have a warranty for one year from the date of purchase. Any defective glove must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at experts@JustBallGloves.com or call us at 1-866-321-GLOVE (4568). If needed, we can mail or fax a receipt to you as well.
Your complete satisfaction is our goal. There is no time frame that unused items in their original condition may be returned for exchange or refund. When returning a product for exchange or refund, please include a copy of your full invoice or any other proof of purchase which includes your name as it appears on your order, and your order number, as this is how we are able to look up your order information. You can drop the invoice in the box or use a rubber band to attach it to your product. If you lost your invoice, you can email us at experts@JustBallGloves.com or follow our order lookup link to obtain a new invoice. To return a product, simply follow the instructions below.
Free Shipping Both Ways
You can print a free return label by clicking here. You only need one label per box shipped. All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you.
- Fill out return information at the bottom of your invoice. Please be specific so we can best serve your request
- Put the item in your box along with a copy of your full invoice. We recommend you keep a copy for your records. Please do not tape your invoice to the product.
- Make sure all shipping labels, barcodes, and stickers are covered
- Attach your free UPS return label to your box
- Place your bat in a box and drop it off at the nearest UPS store or any affiliate that ships via UPS.
Drop your package off at your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, Staples®) or an Authorized Shipping Outlet near you. To find the closest UPS location visit www.ups.com and select Drop Off.
If your product has been used or is defective please contact our customer service department at 1-866-380-GLOVE (4568) before returning your item. Any product deemed to be defective will be returned directly to the manufacturer and handled under their warranty policy.
A credit will be issued to your account if you return an unused product and no information is included in your return. If you are returning for exchange, please include the model, size, and any special instructions for return shipping as well as contact information.
If you pay via PayPal or Google Checkout, we will not be able to charge any differences to your account. We can credit your account.
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What Our Fans Are Saying
Great price, fast shipping, good quality product, and helpful information on the product (catcher's mitt.) Everything about this order was as good as I could ever expect! Thanks!