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Frequently Asked Questions

Toll-Free Phone Support at 1-866-321-4568

Frequently Asked Questions

I can't decide between models.  What are my options?
Ordering a new ball glove may seem overwhelming because of the wide selection we offer.  Besides our detailed descriptions of each glove, one way we make the purchasing process easier is that you can purchase multiple gloves and try them on.  This allows you to physically feel, touch and compare the gloves for yourself.  Then after choosing the glove you are satisfied with you may ship the other glove(s) back to us and receive a full credit.  You will be credited back within one hour upon the arrival of the returned glove(s) you did not wish to keep. 

How do I know my order has been placed?
When you complete your order online, an order number will be displayed.  We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered.  Please note you will receive a second email from us once the item(s) have been shipped from our distribution center.  The second email will contain your tracking number and will be sent around 9pm CST the day you place your order.

How can I check the status of my order?
You can check the status of an order once you have received an email from us with a UPS tracking number.  You will receive your tracking number via email after 9pm CST the day of your order.  If you do not have an email address, or have lost the tracking number please send an email to or call us at 1-866-321-GLOVE (4568) and we will track your package for you.  For more on shipping, see Shipping & Delivery Information.

I’ve lost my receipt and need one for warranty purposes.  Do you have a copy of my receipt?
Yes.  Just send us an email requesting a copy: or call us directly: Toll Free Phone Number:  1-866-321-GLOVE (4568).

When should I expect my order to be delivered?
All packages will be DELIVERED within 5 business days from the time of your order when no special shipping options are chosen.  We ship from Kansas City, Missouri right in the heart of the United States.  For more on shipping, see Shipping & Delivery Information.

Do you accept Purchase Orders?
Yes. We accept purchase orders from accredited educational institutions. Please fax all purchase orders to:  816-587-6611.

Can I cancel an order after it has been submitted?
Yes, you can cancel an order for any reason at any time. Keep in mind, we process orders very quickly and if an order has already shipped you may return it at any time for a full refund or exchange. All returned items must be in original, unused condition and still have the wrapper on.  For more on returns, see  Return Policy.

Do I need to call and get an RA Number to return an item?
You do not need to call for a RA Number.  Your complete satisfaction is our number one goal. There is no time limit that unused items in their original condition may be returned for exchange or refund.  To return an item, just box it up and send it back with a note letting us know if you would like a refund or exchange. When sending an item back, we cannot be responsible for lost or misdirected returns, so for your protection, please insure all returns and send them to:

10800 North Pomona Avenue
Kansas City, MO 64153

All returns are processed within one hour of us receiving them. Return shipping charges will be taken care of by via the free return label provided by us.  Any other shipping option used to return a product will be the customer’s responsibility and will not result in a reimbursement.  If we made a shipping error, please [contact us].  We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately overnight the correct item to you free of charge.

Do you have a printed catalog?
We do not offer a printed catalog. All of our product and order information is available on our web site and you may place orders by telephone if you prefer 24/7.

Can I order COD?
No. Unfortunately, we are unable to process COD (Collect on Delivery) orders.  For all other payment options, please see "Payment Types" under the Support Index on the top left of this webpage.

Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses via the United States Postal Service with no shipping charges.  Estimated delivery for APO/FPO packages is 2-6 weeks.  All APO/FPO packages are subject for approval based on shipping restrictions, for example, package weight and package dimensions.   For more information regarding USPS APO/FPO please contact the United States Postal Service at 800-275-8777 or

Here are a few links that provides helpful information:

APO/FPO Address Tips


Do you charge sales tax?
We are required to charge sales tax in the state where our office is located: (Missouri) For more on our shipping policies, see Shipping & Delivery Information.

Do you ship outside the United States?
No. Currently we can only ship to addresses in the United States.

Is there an extra charge for Alaska and Hawaii orders?
No.  UPS now offers ground shipments to Alaska and Hawaii.  Standard ground delivery time to Alaska and Hawaii is 5 business days.