Glove Care Kit

In 1986, the Hedrick family went to purchase award patches for their son's High School letter jacket. It took going to four different sporting goods stores to get them delivered, and they were never done correctly. At this time, Wes and Judi Hedrick were in the middle of negotiations for opening a Jiffy Lube in their hometown. After the experience with the purchase of award patches, they changed gears and went into sporting goods. It sounded a lot more fun than oil changes, and there was clearly a need for a better customer experience.

On December 1, 1987, Pro Athlete served their first customer.

In 1997, they placed their first Internet order. Shipping was $15 for ground service, the phone number was hidden deep in the site, prices were too high, and no confirmation emails were sent. It was an awful customer experience. How is this kind of customer service okay? It's not! So, in March of 2001, JustBallGloves.com was launched.