Frequently Asked Questions

You have questions about your order? We have answers:

I can't decide between models. What are my options?

Ordering a new baseball glove or softball glove may seem overwhelming because of the wide selection we offer. Besides our detailed descriptions of each glove, one way we make the purchasing process easier is that you can purchase multiple gloves and try all of them on. This allows you to feel, touch, and compare the gloves for yourself. Then after choosing the baseball or softball glove you are most satisfied with you may ship the other glove(s) back to us and receive full credit. You will be credited within one hour upon the arrival of the returned glove(s) you did not wish to keep.

How do I know my order has been placed?

When you complete your order online, an order number will be displayed. We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered. Please note you will receive a second email from us once the item(s) have been shipped from our distribution center. The second email will contain your tracking number and will be sent around 9:00 pm CST the day you place your order.

How can I check the status of my order?

You can check the status of an order once you have received an email from us with a UPS tracking number. You will receive your tracking number via email after 9:00 pm CST the day of your order. If you do not have an email address or have lost the tracking number, please send an email to or call us at 1-866-321-4568 and we will track your package for you. For more on shipping, see Shipping & Delivery Information

I lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?

Yes. Just send us an email requesting a copy: or call us directly: Toll-Free Phone Number: 1-866-321-4568.

When should I expect my order to be delivered?

All packages will be DELIVERED within five (5) business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.

Do you accept Purchase Orders?

Yes. We accept purchase orders from accredited educational institutions. Please visit for all information on how to establish an account. 

Can I cancel an order after it is submitted?

Yes, you can cancel an order, for any reason, within thirty minutes of placing it. If an order has already shipped, you may return it within 60 days of receipt for a full refund or exchange. All returned items must still have the wrapper on and be in original unused condition. For more on returns, see Return Policy.

Do I need to call and get an RA (Return Authorization) Number to return an item?

No, you do not need to call for an RA number. Your complete satisfaction is our number one goal. There is no time limit that unused items in their original condition may be returned for an exchange or a refund. Used products can be accepted for a refund or exchange within 100 days of the purchase date. To return an item, just box it up and fill out our returns page. You will have the ability to select refund or exchange during the process. Once the returns page is completed, a pre-paid shipping label will be emailed to you. All returns are processed the same day we receive them. We cannot be responsible for lost or misdirected returns, so for your protection, insure all returns and send them to: 

       10800 North Pomona Ave.
       Kansas City, MO 64153

Do you have a printed catalog?

We do not offer a printed catalog. All of our product and order information is available on our website, and you may place orders by telephone if you prefer 24/7.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via the United States Postal Service at no additional charge. Estimated delivery for APO/FPO packages is 2-6 weeks.

Do you charge sales tax?

We are required to charge sales tax for shipments to addresses in the state where our office is located: (Missouri) For more on our shipping policies, see Shipping & Delivery Information.

Do you ship outside the United States?

No. Currently, we can only ship to addresses in the United States.

Is there an extra charge for Alaska and Hawaii orders?

No. UPS now offers ground shipments to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is four (4) business days.


Our friendly Customer Coaches are available 24/7 by phone (866-321-4568), email (, or Live Chat! We have easy access to our products at all times, so we're happy to answer your baseball glove and softball glove questions. Remember, we're here for you from click to catch!