Frequently Asked Questions

You have questions about your JustBallGloves.com order? We have answers:

• I can't decide between models. What are my options?
• How do I know my order has been placed?
• How can I check the status of my order?
• I lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?
• When should I expect my order to be delivered?
• Do you accept Purchase Orders?
• Can I cancel an order after it is submitted?
• Do I need to call and get an RA (Return Authorization) Number to return an item?
• Do you have a printed catalog?
• Do you ship to APO/FPO addresses?
• Do you charge sales tax?
• Do you ship outside the United States?
• Is there an extra charge for Alaska and Hawaii orders?
• Do you price match?

I can't decide between models. What are my options?

Ordering a new baseball glove or softball glove may seem overwhelming because of the wide selection we offer. Besides our detailed descriptions of each glove, one way we make the purchasing process easier is that you can purchase multiple gloves and try all of them on. This allows you to feel, touch, and compare the gloves for yourself. Then after choosing the baseball or softball glove you are most satisfied with you may ship the other glove(s) back to us and receive full credit. You will be credited within one hour upon the arrival of the returned glove(s) you did not wish to keep.

How do I know my order has been placed?

When you complete your order online, an order number will be displayed. We will also email you an order confirmation minutes after you complete your order. This email will have the order number for your reference and confirm the product you ordered. Please note you will receive a second email from us once the item(s) have been shipped from our distribution center. The second email will contain your tracking number and will be sent around 9:00 pm CST the day you place your order.

How can I check the status of my order?

You can check the status of an order once you have received an email from us with a UPS tracking number. You will receive your tracking number via email after 9:00 pm CST the day of your order. If you do not have an email address or have lost the tracking number, please send an email to experts@justballgloves.com or call us at 1-866-321-4568 and we will track your package for you. For more on shipping, see Shipping & Delivery Information

I lost my receipt and need one for warranty purposes. Do you have a copy of my receipt?

Yes. Just send us an email requesting a copy: experts@justballgloves.com or call us directly: Toll-Free Phone Number: 1-866-321-4568.

When should I expect my order to be delivered?

All packages will be DELIVERED within five (5) business days from the time of your order when no special shipping options are chosen. We ship from Kansas City, Missouri right in the heart of the United States. For more on shipping, see Shipping & Delivery Information.

Do you accept Purchase Orders?

No. We do not accept purchase orders. However, if you're an accredited educational institution, please visit JustGloves.com/schools for instructions on establishing an account.

Can I cancel an order after it is submitted?

Yes, you can cancel an order, for any reason, within thirty minutes of placing it. If an order has already shipped, you may return it within 60 days of receipt for a full refund or exchange. All returned items must still have the wrapper on and be in original unused condition. For more on returns, see Return Policy.

Do I need to call and get an RA (Return Authorization) Number to return an item?

No, you do not need to call for an RA number. Your complete satisfaction is our number one goal. There is no time limit that unused items in their original condition may be returned for an exchange or a refund. Used products can be accepted for a refund or exchange within 30 days of the purchase date. To return an item, just box it up and fill out our returns page. You will have the ability to select refund or exchange during the process. Once the returns page is completed, a pre-paid shipping label will be emailed to you. All returns are processed the same day we receive them. We cannot be responsible for lost or misdirected returns, so for your protection, insure all returns and send them to:

Do you have a printed catalog?

We do not offer a printed catalog. All of our product and order information is available on our website, and you may place orders by telephone if you prefer.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via the United States Postal Service at no additional charge. Estimated delivery for APO/FPO packages is 2-6 weeks.

Do you charge sales tax?

In accordance with applicable state and local laws, we are required to charge sales tax in localities where we have economic nexus. We do not charge sales tax on orders shipped to Alaska, Delaware, Montana, New Hampshire, or Oregon.

Do you ship outside the United States?

No. Currently, we can only ship to addresses in the United States.

Is there an extra charge for Alaska and Hawaii orders?

No. UPS now offers ground shipments to Alaska and Hawaii. Standard ground delivery time to Alaska and Hawaii is four (4) business days.

Do you price match?

Yes, JustBallGloves.com will price match a competitor's listed price.

To do so, we verify some information. If you see a baseball glove or softball glove listed at a lower price elsewhere, this is all we require:

1. We must verify that the website you want to price match is legitimate and an authorized dealer of the products they sell.
2. We must confirm that the competitor has the same size and product in stock and ready to ship. If the same size and product is out of stock on the competitor's website, we are unable to match their price.
3. We must confirm if the competitor charges sales tax and/or shipping fees since these are added to the final price of the product.

Once these points have been confirmed, simply give our Glove Experts a call at 1-866-321-4568.

Did you purchase a product from us, but noticed that it is now at a lower price? Please let us know, and we will honor our lowest price within the past 30 days by issuing a refund for the price difference or adjusting the price for you over the phone.

Our friendly Glove Experts are available by phone (866-321-4568), email (experts@justballgloves.com), or Live Chat! We have easy access to our products at all times, so we're happy to answer your baseball glove and softball glove questions. Remember, we're here for you from click to catch!